Privacy Policy
How we collect, use, and protect your information
Last Updated: January 15, 2025
Introduction
Salisbury Mold ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out a contact form or request a quote
- Schedule a mold inspection or remediation service
- Subscribe to our newsletter or blog updates
- Contact us via phone, email, or other means
This information may include:
- Name and contact information (address, email, phone number)
- Property address and service location
- Description of mold or moisture issues
- Preferred appointment times
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Device information (browser type, operating system, device type)
- IP address and general location data
- Pages visited and time spent on our website
- Referring website or search terms
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide mold inspection and remediation services
- Respond to your inquiries and requests
- Schedule and manage appointments
- Process payments and send invoices
- Send service-related communications
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third parties who help us operate our business (payment processors, email service providers, scheduling software)
- Insurance Companies: When you authorize us to communicate with your insurance provider regarding a claim
- Legal Requirements: When required by law or to protect our rights and safety
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve our website functionality
- Deliver relevant content
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to certain processing of your information
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (410) 555-0123
- Email: contact@salisburymold.com
- Address: Salisbury, MD 21801