When Water Damage Strikes
Water damage doesn’t wait for convenient hours. Whether it’s a burst pipe at midnight, a flooded basement during a storm, or an overflowing water heater on a holiday, we’re ready to respond.
The Eastern Shore’s coastal location and weather patterns mean we see more than our share of water damage. From nor’easters to hurricanes, plus the everyday risks of aging pipes and appliances, water emergencies are unfortunately common in our area.
Why Fast Response Matters
Time is your enemy when dealing with water damage:
- Within 24 hours: Mold can begin growing on wet materials
- Within 48 hours: Drywall begins to swell and break down
- Within 72 hours: Mold colonies establish and spread
- Within a week: Structural damage becomes severe
Our rapid response minimizes damage and prevents the secondary mold problems that often cost more than the initial water damage.
Our Emergency Response Process
When you call our 24/7 line, here’s what happens:
Immediate Dispatch
A technician contacts you within minutes to assess the situation and dispatch our emergency team. For most Eastern Shore locations, we can begin work within 2-4 hours.
Stop the Source
If water is still flowing, we help you identify and stop the source. This may involve shutting off water supply or coordinating with plumbers.
Water Extraction
Using truck-mounted and portable extraction equipment, we remove standing water as quickly as possible. Powerful pumps can remove thousands of gallons per hour.
Structural Drying
Industrial dehumidifiers and high-velocity air movers create conditions that draw moisture from walls, flooring, and structure. We monitor moisture levels daily until readings confirm complete drying.
Content Protection
We move, elevate, or protect your belongings during the drying process. For valuable or sentimental items, we can arrange specialized cleaning and restoration.
Types of Water Damage We Handle
Clean Water (Category 1)
- Burst pipes and supply line leaks
- Overflowing sinks and bathtubs
- Appliance malfunctions
- Rain water intrusion
Gray Water (Category 2)
- Washing machine and dishwasher overflows
- Sump pump failures
- Toilet overflows (urine only)
Black Water (Category 3)
- Sewage backups
- Floodwater from outside
- Toilet overflows (with feces)
- Standing water beyond 48 hours
Each category requires different handling. We’re equipped and trained for all situations.
Working With Your Insurance
Water damage claims can be complicated. We help by:
- Documenting all damage with photos and reports
- Providing itemized estimates
- Working directly with adjusters
- Supporting your claim throughout the process
- Providing certificates of completion
Our documentation meets insurance industry standards and helps ensure your claim is processed smoothly.
Preventing Mold After Water Damage
Fast, thorough drying is the best mold prevention. But we go further:
- Antimicrobial treatments on affected surfaces
- Removal of materials that can’t be adequately dried
- Air scrubbing during the drying process
- Humidity monitoring throughout your home
- Follow-up inspection for any signs of mold
If mold does develop despite best efforts, we can seamlessly transition to full mold remediation services.
Call Now for Emergency Response
Water damage won’t wait, and neither should you. Call (410) 555-0123 for immediate assistance. Our 24/7 team is ready to help protect your home and belongings.
